1. INTRODUCTION
New Age Country Entertainment Inc. (“NewAgeCountry.ca”) values your trust and is committed to protecting your privacy. We are a Canadian-based entertainment company dedicated to delivering high-quality country music experiences, events, and digital services.
This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services. By accessing or using NewAgeCountry.ca, you agree to the terms outlined in this policy.
2. DATA COLLECTED
DATA STORAGE LOCATION
New Age Country Entertainment Inc. is a Canadian-based company operating NewAgeCountry.ca. Our website is hosted on secure servers located in North America. Our hosting providers implement industry-standard security measures to protect your personal data and ensure compliance with applicable Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).
REGISTRATION DATA
If you register on our website for event access, newsletters, or member features, we store your chosen username (if applicable), email address, and any personal information you voluntarily add to your profile.
You may view, edit, or request deletion of your personal information at any time (except your username if system-restricted). Website administrators may also access and update this information when necessary for account support or administrative purposes.
PURCHASE & BOOKING DATA
If you purchase tickets, merchandise, or book entertainment services through NewAgeCountry.ca, we collect the necessary information required to process your order. This may include your name, billing address, email address, and payment confirmation details.
Payment transactions are processed securely through trusted third-party payment processors. We do not store full credit card information on our servers.
This data is required to provide ticket confirmations, booking services, customer support, and event-related communications.
SUPPORT & CUSTOMER SERVICE DATA
If you contact us for support regarding bookings, partnerships, DJ services, or events, we collect the information you provide in order to respond to your inquiry.
Support submissions are sent to our company email or secure support systems and are used strictly for customer service purposes. These communications are not shared with third parties unless required to fulfill your request.
COMMENTS
If commenting is enabled on our website, when you leave a comment we collect the data shown in the comments form, as well as your IP address and browser information to help detect spam and maintain site security.
CONTACT FORM
Information submitted through the contact form on NewAgeCountry.ca is sent directly to our official company email.
These submissions are retained only for communication and customer service purposes and are never sold, rented, or used for unsolicited marketing.
ANALYTICS DATA
We use analytics tools (such as Google Analytics or similar services) to collect anonymous data about website usage. This helps us understand visitor behavior and improve user experience.
This data does not personally identify you. If you wish to opt out of Google Analytics tracking, you may use Google’s official opt-out browser add-on.
CASES FOR USING PERSONAL DATA
We use your personal information in the following cases:
- Verification and identification of users during website usage
- Processing event bookings, ticket sales, and entertainment service requests
- Providing customer service and technical assistance
- Sending important updates related to events, bookings, or company announcements
- Preventing fraudulent transactions and ensuring platform security
- Customizing website content to improve your experience
- Maintaining overall website performance and administrative functions
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ALL SITE VISITORS)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.
7. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. New Age County Entertainment permits residents of the European Union to use its Service. Therefore, it is the intent of New Age County Entertainment to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. THIRD PARTY WEBSITES
New Age County Entertainment may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by New Age County Entertainment, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. New Age County Entertainment bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.